Merchant Spotlight - How ShopVams Uses Bumpa for Order Processing & Management

Inventory and order management are essential to the growth of your business, and with Bumpa, you can manage both effortlessly now, no matter where you sell. Download the Bumpa app, sign up in just a few minutes and start managing your business with ease.

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Shopvams is a store in Lagos, Nigeria that sells beauty and skincare products online through social media or their Bumpa website. They also have a physical store at Unilag Rd, Yaba, a lively area in Lagos. Shopvams offers perfumes, skincare goods, sanitary items, antiperspirants, and well-known brand perfume oils. They also have their own line of products called Vams, including room sprays, home and car diffusers, and candles.

The first problem: Managing inventory across multiple channels

Selling a wide range of products means ShopVams has a lot of items to keep track of and organise. This is especially true for a business like theirs that serves both customers who visit the store and those who shop online. The founder, Anita Vams, understood the importance of tracking all products available to avoid:

1. Double-selling of products online and in-store and causing inventory discrepancies.

2. Running out of a product while it’s still listed online, leading to unhappy customers.

3. Mismatched inventory counts between the online and physical stores due to manual mistakes.

4. Difficulty in keeping track of inventory levels across the online and physical stores.

Anita needed a tool that could help her track her inventory accurately, make updating inventory easy and fast, manage the inflow and outflow of items, and provide valuable insights into inventory trends for her business.

How Anita discovered Bumpa

She was scrolling through TikTok and found a video of someone talking about the Bumpa app. She listened to the video talk about the features of the app, and it seemed like what she needed. She decided to give it a shot and downloaded the app.

How ShopVams Uses Bumpa for Inventory Management

The inventory management feature on the Bumpa app solved ShopVam’s inventory issues perfectly, and a lot more. Now, the business also tracks product history - when a product was added, how many have been sold, removed or returned - and also sees their best-performing products and more.

Additionally, signing up on Bumpa gave the business an E-commerce website to help them process online orders more smoothly.

Image: ShopVams' Bumpa Website

One of the things Anita loves the most about the website is how it also helped solve the second major problem.

The second problem: Managing orders more effectively

In January, a video went viral on social media. This video was a review from a customer about the Aya sanitary pads. Overnight, the demand for the pads drastically increased, and Anita saw an opportunity to make the pads more available to her customers. She registered to become a supplier, put out the news on social media, and the orders started coming in.

And they were a lot!

Image: ShopVams' Orders Notifications from Bumpa

And some of these orders weren’t for just the pads, but also some of the other items that the brand sells. Anita needed a robust order management system that would help her with processing these orders without:

1. Mistakes in order entry, leading to incorrect items, quantities or shipping details.

2. Collecting payments for out-of-stock items.

3. Challenges with processing payments, such as declined or delayed transactions and payment gateway errors.

She also needed to be able to track the status of orders comfortably and make sure to not leave any customer’s order unattended as she was getting a lot of orders.

How ShopVams Solved the Problem of Order Management

In the image above, you can see the notifications coming in as the orders were being placed, and this was thanks to ShopVams utilising their Bumpa website. The Bumpa website automatically updated the orders as they were being placed on the website, making it easy to see the order in which they come, are processed and what stage each order is at.

Image: The Bumpa app Order Management Page

This feature also helps ShopVams save customer details on the Bumpa app when they’re filled out on the website, making it easy for ShopVams to be able to reach out to customers afterwards, and even send emails and SMS campaigns to their customers in subsequent times.

Image: The Bumpa app Customer Management and Campaigns Page

Lastly, inventory was automatically updated with each order on the website, making it easy for ShopVams to track inventory accurately.

ShopVams was able to process all the orders they got within that time frame, and have since then been using their Bumpa website and app simultaneously to manage their orders online more efficiently.

Fun tip:

We asked Anita if she has a magic marketing trick she uses to sell her products online, and she had a fun one; her nails! Anita knows her audience adores beautiful nails. To catch their eye, she takes photos with various stunning nail designs.

Benefits of Managing Inventory & Orders with the Bumpa App

1. Comprehensive Inventory Tracking: Bumpa allows you to monitor product history, including additions, sales, removals, and returns, and helps you identify top-selling products and track inventory levels effectively.

2. E-commerce Website Integration: By signing up on Bumpa, you gain an E-commerce website that streamlines online order processing, providing a smoother shopping experience for customers.

3. Real-time Order Updates: The Bumpa app sends real-time notifications as orders are placed, facilitating order processing and helping you track progress through different stages.

4. Customer Data Management: Customer details filled out on the Bumpa website are saved on the app, enabling you to communicate easily with customers through emails and SMS campaigns.

5. Automatic Inventory Updates: Inventory is automatically updated with each order on the website, ensuring accurate tracking of stock levels and simplifying inventory management for businesses.

How to Use the Bumpa App: The Ultimate Guide For Small Business Management

How to Get Started with Bumpa

The Bumpa app has business management features that help you through every phase of your business journey, whether you’re just starting your business, or are looking to expand and grow. Different plans also cater to every stage of business growth, and you can see what each Bumpa plan has to offer here.

To get started:

1. Download the Bumpa app via Google Playstore or Appstore.

2. Sign up with your correct business details.

3. Upload your first products.

4. Copy your website link, share it with everyone and start selling.

And that's it! You can sign up in less than a minute and start managing your business with more ease!

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